Business Professionals

Working at Foley Hoag

Foley Hoag provides our employees with challenging assignments in an environment that stresses the many and diverse contributions necessary to meet the needs of our clients. Our goal is to encourage personal and professional growth for all those working at the firm. We welcome applications from those whose standards are high and who wish to collaborate in the provision of excellent legal services.

Those joining us enjoy excellent compensation and benefits, technological support, appropriate training and other tools necessary to perform at the highest levels.

Foley Hoag values diversity in its work force. Hiring and employment decisions are made without consideration of race, color, gender, ancestry, age, religion, national origin, handicap, marital status, veteran status, sexual orientation, gender identity, genetic information or any other legally protected status.

Who Works at Foley Hoag

Foley Hoag employs a diverse range of professionals. In addition to attorneys, paralegals and technology specialists, we also employ:

  • Accounting Managers and Assistants
  • Facility Managers and Staff Members
  • Human Resources Professionals and Assistants
  • Information Systems Professionals and Assistants
  • Intellectual Property Technicians
  • Librarians and Library Assistants
  • Marketing Professionals and Assistants
  • Patent Administrators
  • Receptionists
  • Records Managers and File Clerks
  • Recruiters
  • Legal Secretaries and Patent Secretaries
  • Tax Administrators
  • Trust Administrators
  • Word Processors

Resumes and letters from applicants for administrative positions are maintained for one year and may be considered as appropriate vacancies occur.

Benefits & Compensation

Foley Hoag offers eligible employees:

  • Medical and dental insurance
  • Life, accidental death and dismemberment insurance
  • Short and long-term disability insurance
  • Participation in the firm's Savings and Retirement Plan
  • Paid parenting leave
  • Vacation, sick and personal time
  • Employee Assistance Program
  • Back-up day care
  • Tuition reimbursement
  • Domestic partners' coverage
  • Dependent care assistance program
  • Pre-tax transportation plans
  • Salary direct deposit options

How to Join Us

Applications and resumes for administrative positions in the Boston office should be submitted to:

Dolores Askew
Office of Human Resources
Foley Hoag LLP
Seaport World Trade Center West
155 Seaport Boulevard
Boston, MA 02210-2600

Applications and resumes for administrative positions in the Washington D.C. office should be submitted to:

Kathleen H. Snyder
Office Manager
Foley Hoag LLP
1875 K Street, NW
Suite 800
Washington, DC 20006-1236

 

Career Opportunities


Title Location Description Requirements
Business Development - CRM Manager Boston

Reporting to the Director of Business Development, the CRM Manager will play a significant role in developing strategy; oversee all aspects of the firm’s client data; manage vendor relationships; supervise all data-entry personnel; assist with internal communications, education and training; and serve as the liaison with the firm’s IT department for all matters relating to CRM. It will be the responsibility of the CRM Manager to move Foley Hoag’s CRM database from a simple data repository into a strategic revenue generating tool used firm wide.

Primary responsibilities will include:

  • In collaboration with Marketing department leadership, promotion and execution of a strategic and culturally viable plan for InterAction upgrade and maintenance, data storage and organization, training and internal communication.
  • Establish CRM guidelines, measurements and global contact/list management regulations.
  • Develop and deliver training programs on best practices
  • Manage relationships with cross functional teams and serve as the access point for all CRM activities.
  • Manage relationships with all CRM related vendors, including contract negotiations.
  • Keeping abreast of all new software upgrades and options.
  • Manage all firm data stewards. Create and implement all related data entry and list management processes.
  • Assist in developing, executing and measuring CRM database marketing programs focused on driving key business metrics and objectives and creating value in the client/attorney relationship.

To be considered, candidates must have the following qualifications:

CRM Systems and databases: At least 5 years in a CRM/Database management role with experience in InterAction or other similar system. Proven experience in working with complex relational data management systems. Expertise in Business Objects, SQL Server, Siebel CRM, and Crystal Reports also required.

Client service and team management: At least 5 years Marketing experience. Ability to manage multiple projects at once and respond quickly to inquiries so as to serve as an ambassador of superior internal client service. Demonstrated effectiveness with staff development, team building, client vendor relations and negotiations. Experience with hiring and managing staff.

Planning: Strong prioritizing, analytical, presentation, project management (from conception to completion) & planning skills. Ability to create forward looking business development strategy based on customer segmentation and needs analysis. Self-motivated with critical attention to detail, deadlines and reporting.

Communication skills: The candidate must be able to communicate crisply in both verbal and written formats, and, in conjunction with the Marketing leadership, leverage established tone and message for all internally and externally facing materials.

Education and prior service: A Bachelor's degree is required. A Master’s degree is preferred. Experience with InterAction or other similar relational data base required. Experience in a law firm and/or professional services industry is preferred but not required. Knowledge of CAN SPAM regulations and laws a plus.