Business Department Staffing Manager

April 15, 2022

Offices

Working in a fast-paced environment, which requires direct contact with attorneys and staff, the Business Department Staffing Manager, in collaboration with the chairs of the business department and the practice group leaders, is responsible for attorney staffing, work allocation, performance and utilization and attorney retention strategies. Staffing decisions are made in conjunction with the chairs of the business department and take into account factors such as associate utilization rates, professional development, partner and client needs, and larger firm goals such as diversity, equity and inclusion and effective cross-office staffing. The position also partners with Professional Development, Diversity, Equity & Inclusion, Knowledge Management and Human Resources teams to ensure a positive and inclusive attorney experience as it relates to training, development, coaching, integration and onboarding, retention, performance management and career development.  Works independently to track and report goals set by the Business Department. The Staffing Manager assists with other projects and processes related to attorney staffing and workforce allocation as needed.

Responsibilities

  • Responsible for cross-office associate matter assignment system for the associate attorneys in the Business Department.Providing appropriate staffing in response to requests requires close attention to and monitoring of attorney availability, experience, professional development, and retention, as well as consideration of diversity, equity and inclusion imperatives and goals.
  • In collaboration with the Business Department Chairs and practice group leaders, analyzes and reports on attorney capacity/workloads and forecasts future capacity planning. Works closely with attorneys to monitor workloads, professional development and job satisfaction; assists in allocating work with an eye toward achieving an equitable distribution of assignments consistent with the clients’ and the firm’s needs and the attorneys’ individual professional development goals.
  • Support Business Department Chairs and practice groups by gathering and regularly disseminating associate hours information and tracking, aggregating and synthesizing data on associate availability and utilization rates.
  • Contribute to the integration, onboarding and transition of all attorneys and paralegals joining and leaving the Business Department, including participating in onboarding welcome meetings and practice overview program logistics.
  • Understand tools, process and strategy to ensure proper execution of the attorney performance management process.  Compile information for Business Department Chairs and designated attorneys to provide input on attorney assignments and workloads in connection with the delivery of formal reviews.
  • Working in conjunction with the Business Department Chairs, designated Business partners, and Professional Development, assist with the execution of the mentor program; assigning mentors to new attorneys and lateral hires; and solicit feedback from both mentors and mentees to ensure that the program is meeting its goal of enhancing attorneys’ professional development and providing consistent workflow. 
  • Collaborate with Business Partners and the Professional Development team to identify training needs/suggest program ideas for training curriculums related to legal and professional skills that support attorney development of core competencies.
  • Collaborate with other team members and functional areas to execute Department and Firm-wide cross-department initiatives, as needed.
  • Participate in numerous special projects and perform other duties as assigned.

Requirements

  • Bachelor's degree required; J.D. preferred but not required
  • Minimum two years’ experience in equivalent legal staffing/workforce planning/attorney development experience in another legal or professional services environment preferred
  • Strong attention to detail, excellent organizational skills, including the ability to work proactively and effectively in an atmosphere of multiple projects, shifting priorities, and deadline pressure
  • Excellent interpersonal and communication skills and ability to manage multiple tasks simultaneously
  • Ability to develop and forge positive and collaborative working relationships with all levels of personnel, including attorneys, paralegals, management staff and support staff
  • Strong interpersonal and customer service skills, coupled with a positive outlook; public relations and diplomacy skills must be excellent
  • Ability to demonstrate sound judgment and to respect, protect, and maintain highly confidential and sensitive information
  • Ability to travel up to 25% of the time
  • Excellent oral and written communication skills as necessary to communicate and advise others on issues that are complex and/or sensitive in nature
  • Ability to work independently, be proactive and take initiative
  • Ability to compile, review, and determine logical conclusions or recommendations based on data and information which is varied in content and format
  • Working knowledge of Word, Outlook and Excel. Ability to learn and utilize additional programs
  • Knowledge of electronic databases, viDesktop and Survey Monkey a plus
  • The Staffing Manager is expected to work the hours necessary to fulfill the responsibilities of the position. Staffing coverage must be provided on evenings and weekends.

The above job description is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential functions, responsibilities or requirements.  Firm management reserves the right to amend and change responsibilities to meet business and organizational needs.

How to Apply

Please click here to apply now.

At Foley Hoag, we welcome, develop, and celebrate talented and diverse individuals in an innovative, mutually respectful, and intellectually rigorous community, and bring unique perspectives to collaborative teams that deliver exceptional advice and craft bespoke legal solutions for our clients and our world. Foley Hoag LLP is an equal opportunity employer. This means that Foley Hoag LLP considers applicants for employment, and makes employment decisions without unlawful regard to sex, race, color, religion, citizenship, national origin, ancestry, sexual orientation, gender identity, age, marital or domestic partner/civil union status, military service, or veteran status, disability, and any other characteristic covered by applicable federal, state or local nondiscrimination laws. We value each person for their talents, expertise, experience, and perspective.