June 22, 2021
The Human Resources Manager provides support and advice on both a strategic and tactical level for a variety of human resource matters in all U.S. offices and manages secretarial services in the Boston office. Responsibilities include planning, management, and administration of day-to-day human resources operations, including employee relations, talent acquisition, talent and performance management, learning and development, and diversity and inclusion. The HR Manager serves as an internal consultant, regularly assessing and anticipating HR-related needs and proposing, developing and implementing integrated solutions for internal clients. The HR Manager reports to the Director of Human Resources.
- Provides HR support and consultation to the business on complex challenges to attorneys, management and employees and develops practical business minded solutions.
- Communicates, administers and interprets HR policies and procedures to all partners and employees; provides HR policy guidance and interpretation.
- Provides credible employment-related guidance, advice, and support.
- Manages specific HR projects as well as participating in functional and cross-functional initiatives as assigned.
- Maintains an in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance under HR director’s guidance. May consult with General Counsel as directed.
- Coaches and develops other members of the HR team.
- Manages and resolves complex employee relations issues.
- Works to develop and promote a feedback culture
- Supports firm’s management approach and policies, and ensures they are fairly and consistently applied.
- Advises all levels of management in the areas of HR policy, HR compliance, performance management, problem resolution, discipline and termination.
- Participates in disciplinary and/or termination meetings with employees.
- Participates in investigations, makes recommendations and implements corrective action as assigned.
- Participates in exit interviews and provides analysis as appropriate.
- Collaborates with Director of Human Resources and Director of Diversity & Inclusion to set and implement recruiting strategy for US business services including legal secretarial and paralegal services positions and determines allocation of recruiting resources (direct source, use of social media and other online tools, external recruiters, etc.).
- Researches recruiting trends and tools and suggest new methodology to HR director.
- Handles all elements of recruiting process for open positions within assigned office locations and/or functional groups (partnering create job profiles, post positions, source and refer candidates, successfully negotiate offers).
- Partners and coaches hiring managers in scoping roles for hire, developing interview tactics and questions and decision making process.
- Partners with HR director, department heads and managers to develop strategic staffing plans that effectively optimize talent, address performance gaps and develop performance and culture.
- Works with managers and employees to improve work relationships, build morale, increase productivity and retention.
- Coordinates promotions, reduced schedule arrangements, work flow of those on leave, office transfers, etc.
- Continuously assesses and recommends improvements in regard to onboarding and integration of new employees.
Performance and Compensation Administration
- Participates in performance meetings as needed.
- Reads evaluations to ensure accuracy and substance; ensures feedback accurately reflect performance.
- Supports compensation administration process, including research of external market data and collaboration with directors and managers to determine salaries and bonuses for business services employees; participate in benchmarking analysis and compensation surveys.
- Works with HR director to ensure appropriate levelling and remuneration of staff across assigned organizations as needed
- Works with HR director on recommendations for compensation and bonus awards.
- Monitors and understands ongoing performance issues.
- Oversees daily legal administrative assistant coverage in the Boston office.
- Management point of contact for legal administrative assistants in the Boston and New York offices.
- Other projects and duties as assigned to fully meet the requirements of the position.
Qualifications & Competencies
- Bachelor’s degree is strongly preferred; Master’s-level business or HR credentials preferred.
- 7+ years of experience in employee relations, conflict resolution/mediation or related area in professional services or legal services industry.
- Hands-on experience conducting ER investigations.
- Working knowledge of key Federal, State and local employment laws and regulations.
- Strong business acumen.
- Displays confidence, courage, emotional intelligence, common sense, empathy, and decisiveness in a high pressure, rapidly changing environment.
- Ability to build trust and relationships at all levels of the organization.
- Ability to think and act quickly, autonomously, and effectively in a multi-stakeholder, multi-priority environment.
- Experience incorporating the perspectives of diverse individuals and communities in the decision-making process.
- Willingness to take unpopular stands and question the status quo when necessary.
- Ability to organize, track, and present quantitative and qualitative data, (strong Excel and PowerPoint skills are important), identify trends, and provide actionable recommendations based on data insights.
- Proven negotiation, conflict resolution and influencing skills, plus stakeholder and project management skills.
- Professional demeanor, strong attention to detail, excellent communication and interpersonal skills are essential.
- Ability to influence, coach and work with partners as well as all levels of management.
- Strongly preferred but not required: PHR, SPHR, SHRM-CP or SHRM-SCP certification.
- Ability to lift and carry up to 10 lbs.
- Ability to sit for long periods of time and work at a computer.
- Ability to move around office to attend meetings and events.
- Flexibility to work outside standard business hours as needed.