IT Messaging Engineer

August 5, 2022

Offices

Foley Hoag LLP is seeking a Senior Messaging Engineer to provide operational support of projects and initiatives involving Foley Hoag’s messaging environment. This senior position provides maintenance, support, and enhancements to our messaging systems including Exchange, Outlook, Mobility, Email archiving, and Active Directory. Candidates should be team players with excellent communication skills and have the ability to manage various assignments independently.



Responsibilities

  • Responsible for the day-to-day operations of and support for applications and systems related to messaging including: Microsoft Exchange servers, Microsoft Outlook, Exchange Active Sync, and other applications.
  • Provide support for end users as Foley Hoag’s top tier of support for email and Active Directory issues.
  • Work with vendors to support Foley Hoag's email and Active Directory systems.
  • Monitor and respond to issues or service requests reported to the Support Desk and create and resolve problem tickets for service issues.
  • Participate in after business hours operational maintenance activities and deployments
  • Plan, deploy solutions, document procedures, and coordinate systems software and hardware activities with local and remote team members and their clients.
  • Collaborate with other service teams to assist in solving service problems when related to UC services
  • Monitor and analyze messaging to ensure 99.9% uptime
  • Be available outside of business hours to resolve critical downtime events

Requirements

  • Bachelor's Degree in a technology-focused major or equivalent experience.
  • 5+ years of strong experience in a Microsoft Exchange and Office 365.
  • Experience in an Enterprise IT environment, having hands on experience administering email, email archiving, mobility, and performed operational and break/fix activities
  • Demonstrated leadership, analytical skills and problem-solving capabilities.
  • Extensive communication and interpersonal skills; ability to communicate at multiple levels, with experience presenting technical proposals to non-technical peers and leadership.
  • Experience with MDM solutions, preferably Intune
  • Strong understanding of networks and related WAN/LAN technologies
  • Experience migrating to and supporting Exchange Online

How to Apply

Please click here to apply now.

At Foley Hoag, we welcome, develop, and celebrate talented and diverse individuals in an innovative, mutually respectful, and intellectually rigorous community, and bring unique perspectives to collaborative teams that deliver exceptional advice and craft bespoke legal solutions for our clients and our world. Foley Hoag LLP is an equal opportunity employer. This means that Foley Hoag LLP considers applicants for employment, and makes employment decisions without unlawful regard to sex, race, color, religion, citizenship, national origin, ancestry, sexual orientation, gender identity, age, marital or domestic partner/civil union status, military service, or veteran status, disability, and any other characteristic covered by applicable federal, state or local nondiscrimination laws. We value each person for their talents, expertise, experience, and perspective.