Support Technician - Washington, D.C.

May 22, 2019


Foley Hoag seeks a Support Technician provides onsite IT support to the attorneys and staff in the firm's Washington, D.C. office, and works with the IT Department in the Boston office to resolve problems.


  • Image PCs.
  • Move PC equipment; swap internal components such as memory, hard drives, as needed.
  • Troubleshoot hardware/software issues and work with Boston to resolve problems.
  • Troubleshoot printing issues.
  • Troubleshoot local network issues ranging from bad network cable to workstation connectivity, network switch malfunctions, and server failures.
  • Move/maintain/lift server equipment out of/into racks for replacement and upgrades.
  • Liaison between DC users and the IT Operations group in the Boston office when needed.
  • Train users in the Foley Hoag core software applications, as required.
  • Troubleshoot videoconferencing equipment.
  • Coordinate any and all requirements for attorneys engaged in international travel.
  • Provide document scanning training and support.
  • Track and document support issues in ticketing system.
  • Configure loaner laptop, wireless card and mobile devices for employees.
  • Flexibility in work hours for system updates and reboots.
  • Other duties as assigned.


  • Five years experience in a law firm or legal environment.
  • Proficient in the use of Microsoft Office applications (2013/2016/365).
  • Knowledge supporting all Windows operating systems, OpenText, ChangePro, Metadact, Innova, Adobe, Nuance and Mimecast. Experience and/or knowledge of iManage a plus.
  • Experience with Citrix XenDesktop.
  • Knowledge of running and troubleshooting videoconferencing equipment.
  • Bachelor Degree, or equivalent experience.

How to Apply

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