Support Technician - Washington, D.C.

May 22, 2019

Offices

Foley Hoag seeks a Support Technician provides onsite IT support to the attorneys and staff in the firm's Washington, D.C. office, and works with the IT Department in the Boston office to resolve problems.



Responsibilities

  • Image PCs.
  • Move PC equipment; swap internal components such as memory, hard drives, as needed.
  • Troubleshoot hardware/software issues and work with Boston to resolve problems.
  • Troubleshoot printing issues.
  • Troubleshoot local network issues ranging from bad network cable to workstation connectivity, network switch malfunctions, and server failures.
  • Move/maintain/lift server equipment out of/into racks for replacement and upgrades.
  • Liaison between DC users and the IT Operations group in the Boston office when needed.
  • Train users in the Foley Hoag core software applications, as required.
  • Troubleshoot videoconferencing equipment.
  • Coordinate any and all requirements for attorneys engaged in international travel.
  • Provide document scanning training and support.
  • Track and document support issues in ticketing system.
  • Configure loaner laptop, wireless card and mobile devices for employees.
  • Flexibility in work hours for system updates and reboots.
  • Other duties as assigned.

Requirements

  • Five years experience in a law firm or legal environment.
  • Proficient in the use of Microsoft Office applications (2013/2016/365).
  • Knowledge supporting all Windows operating systems, OpenText, ChangePro, Metadact, Innova, Adobe, Nuance and Mimecast. Experience and/or knowledge of iManage a plus.
  • Experience with Citrix XenDesktop.
  • Knowledge of running and troubleshooting videoconferencing equipment.
  • Bachelor Degree, or equivalent experience.

How to Apply

Please click here to apply now.